Customer ownership
Define who manages the account, credentials and contact information.
GLWS · Reseller programme
Your customer relationship.
A clear operating plan.
Plan hardware, customer support and account responsibilities before you build a reseller offering on our dedicated servers.
Grow in stages.
Each stage needs a written agreement and confirmed capacity.
| Stage | Focus | Confirm before proceeding |
|---|---|---|
| First deployment | Match one customer workload | Resources, access, billing and recovery |
| Multiple environments | Repeatable administration | Support ownership, inventory and capacity |
| Larger portfolio | Operational coordination | Commercial schedule, escalation and abuse handling |
Make responsibilities visible.
Your customers need a service they can understand.
First-line support
Decide which application and operating system tasks you handle and how issues are escalated.
Resource planning
Monitor the combined portfolio and confirm availability before promising another machine.
Billing and terms
Set out payment periods, renewal handling, tax and cancellation conditions.
Acceptable use
Ensure customer activity follows the agreed policies and abuse reports have an owner.
Recovery preparation
Keep configuration records and independent backups for the services you administer.
From first customer to a working plan.
Four steps.
- Record the customer workload and resource requirements.
- Confirm inventory and a written commercial arrangement.
- Document access, support and recovery responsibilities.
- Review usage and expectations before adding capacity.
Common questions.
Clear up the relationship before you make promises.
Are volume discounts available?
Volume pricing is agreed with each reseller in writing. Contact us with your expected volume and workloads.
Does reseller access include application management?
Application management and customer support need an explicit responsibility agreement. They are not implied by a hardware catalogue.
Is this the same as reseller web hosting?
No. Reseller web hosting describes account-level website hosting. This programme covers reselling dedicated servers.
Can I use my own branding?
Brand use, customer communication and any white-label arrangements require an agreed commercial policy.