Linux essentials
SSH, packages, firewalls, services and backups.
Read the guidesGLWS · Support resources
Help when
you need it.
Start with the Linux guides, application pages and GLWS Manager. Read the right documentation before you change a working server.
Where to begin.
Choose the resource that matches your question.
Application pages
Sizing advice and publisher documentation.
Browse applicationsGLWS Manager
Power, reinstall and console controls in one panel.
Explore GLWS ManagerBefore you troubleshoot.
Three things worth doing first.
Record the symptom
Write down what failed, when it started and who is affected.
Review recent changes
Compare deployments, updates, configuration edits and access changes.
Protect recovery options
Keep backups and console access available before changing the network or operating system.
Common questions.
Where to get help.
How do I contact support?
Existing clients can continue through client support access. Everyone else can use the contact page, and the Linux guides cover common questions.
Should I paste passwords into a report?
No. Remove passwords, tokens and private keys from screenshots, commands and logs.
Where are operating system instructions?
Use the knowledge base and check the official documentation for your distribution and application.
Where can I see project updates?
Visit the announcements page for updates to the website and its resources.